Information
Information we collect: When you register or use Speshall, we may collect: Full name, phone number, and email address; Payment information (credit/debit card or mobile wallet); Profile photo (optional); Ride history and preferences. How we use your information: To create and manage your account, To process payments and issue receipts, To communicate important updates regarding your rides or account, To personalize promotions, offers and services, To resolve disputes and ensure service quality Protection of your information: All personal data is encrypted and securely stored. We do not sell or share personal information with third parties for marketing without your explicit consent. Only authorized personnel have access to your data.
Location
Collection and use: Speshall collects your real-time location to provide accurate pick-up and drop-off services. Location data is also used to track your ride, provide estimated arrival times, and optimize routes. User control: You can manage location permissions through your device settings. Location data is only used for ride-related purposes and is not shared with unauthorized third parties.
Cancellation
Customer cancellations: Cancelling a ride before the driver begins the trip incurs no fee. Cancelling after the driver is en route may incur a cancellation fee to fairly compensate the driver. Cash payments: For cash-paying customers, applicable cancellation fees are collected in cash directly from the rider when the trip has already started. Recordkeeping: Trip and cancellation data is securely stored for dispute resolution, service quality monitoring, and safety purposes.
Cookies & Analytics
Cookies: Our app and website may use cookies to improve your user experience. Cookies help remember login information, app preferences and session details. Analytics: We collect anonymous usage data, such as app activity, ride frequency and location trends, to improve our services. No personally identifiable information is shared in analytics reports.
Third-Party Services
Speshall may use trusted third-party services for payment processing, map navigation, customer support and notifications. These third parties only have access to the data necessary to provide their services and are required to maintain confidentiality. We are not responsible for the privacy practices of third-party services and we encourage you to review their policies.
Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. When your data is no longer needed, it is securely deleted or anonymized.
Your Rights
You have the right to: Access the personal information we hold about you, Request correction of inaccurate or incomplete data, Request deletion of your personal information, subject to legal or contractual obligations, Withdraw consent to data processing at any time, Lodge a complaint with the relevant data protection authority if you believe your rights are violated, To exercise any of these rights, contact our support team through the “About Us” section of the app or website.
Security Measures
Speshall employs technical, administrative and physical safeguards to protect your data. Data is encrypted in transit and at rest. Access to sensitive information is restricted to authorized personnel only.
Changes to this Privacy Policy
Speshall may update this Privacy Policy from time to time. Changes will be communicated through the app or website. Continued use of our services constitutes acceptance of the updated policy.
Your Rights
You have the right to: Access the personal information we hold about you, Request correction of inaccurate or incomplete data, Request deletion of your personal information, subject to legal or contractual obligations, Withdraw consent to data processing at any time, Lodge a complaint with the relevant data protection authority if you believe your rights are violated, To exercise any of these rights, contact our support team through the “About Us” section of the app or website.
Changes to this Policy
Speshall may update this Privacy Policy from time to time. Changes will be communicated through the app or website. Continued use of our services constitutes acceptance of the updated policy.
Cancellation
Customer cancellations: Cancelling a ride before the driver begins the trip incurs no fee. Cancelling after the driver is en route may incur a cancellation fee to fairly compensate the driver. Cash payments: For cash-paying customers, applicable cancellation fees are collected in cash directly from the rider when the trip has already started. Recordkeeping: Trip and cancellation data is securely stored for dispute resolution, service quality monitoring, and safety purposes.
Information
Information we collect: When you register or use Speshall, we may collect: Full name, phone number, and email address; Payment information (credit/debit card or mobile wallet); Profile photo (optional); Ride history and preferences. How we use your information: To create and manage your account, To process payments and issue receipts, To communicate important updates regarding your rides or account, To personalize promotions, offers and services, To resolve disputes and ensure service quality Protection of your information: All personal data is encrypted and securely stored. We do not sell or share personal information with third parties for marketing without your explicit consent. Only authorized personnel have access to your data.
Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. When your data is no longer needed, it is securely deleted or anonymized.